The front desk is a busy place. There are appointments to confirm, insurance claims to file and patients to greet; let’s face it the ringing telephone can be an interruption. Yes, an interruption, but it is also your paycheque! So take a deep breath, smile and answer the phone!
Your feelings about answering the phone can make or break every call. If you are bothered, it will reflect in the sound of your voice. Take a moment to review these crucial points, and remember… the phone is the heart of your business! Let’s hope it rings.. a lot!